389bd Terms & Conditions

Introduction & Applicability

These Terms & Conditions ("Terms") apply to the use of the 389bd website and all services included within it. By accessing the 389bd platform, creating an account, or using any of its services, you are considered to have automatically accepted these Terms.

389bd is an online casino and betting platform that provides live casino, slot games, cricket betting, and other entertainment services for users in Bangladesh. Our goal is to ensure a safe, fair, and enjoyable experience.

If you disagree with any part of these Terms, please refrain from using the platform. For any questions, contact us directly.

User Eligibility

To create an account and use services on the 389bd platform, you must meet the following conditions:

• You must be 21 years of age or older. Registration by minors is strictly prohibited.
• You must be legally eligible to use services of this nature.
• All information provided in your account must be true, accurate, and up to date.
• As an individual, you may operate only one account.
• Operating an account on behalf of or in the name of another person is not permitted.

Age Verification

389bd reserves the right to verify a user's age and identity at any time. A copy of a national ID card or passport may be requested for verification. Failure to provide the required information may result in the temporary suspension of the account.

Account Registration & Security

Registration Process

When creating an account, you must provide your correct name, email address, phone number, and password. If the information provided during registration is found to be false or misleading, 389bd reserves the right to close the account without notice.

Account Security

Keep your account password and login details strictly confidential. You are solely responsible for all activity on your account. If you suspect unauthorised access, notify the support team immediately.

• Use a strong password and change it regularly.
• Avoid logging in on public devices or networks.
• Always log out after ending a login session.
• Do not share your login details with anyone.

Account Closure

Users may request account closure at any time. 389bd reserves the right to close or suspend an account for cause or in the event of a breach of these Terms.

Deposit & Withdrawal Policy

389bd supports Bangladesh's most widely used payment methods — bKash, Nagad, Rocket, and bank transfers (including Dutch-Bangla Bank, Islami Bank, and other major banks).

Withdrawal Process

Your account must be fully verified before submitting a withdrawal request. Once a withdrawal request is verified, it is generally processed within 5 to 30 minutes. For security reasons, withdrawals must be made to the same account used for the deposit.

• Deposits and withdrawals should be made using the same method wherever possible.
• Withdrawals to third-party accounts are not permitted.
• Suspicious transactions may require additional verification.
• All transactions are secured via SSL encryption.

Bonus & Promotion Terms

389bd offers various types of bonuses and promotions. Each offer has specific conditions that must be strictly followed.

Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000. If your deposit is ৳12,000, the bonus is capped at ৳5,000 and your total balance will be ৳17,000.

Bonus Restrictions

• Using multiple accounts to take advantage of bonuses is strictly prohibited.
• Bonuses are for eligible users only — they may not apply to everyone.
• Bonuses cannot be withdrawn before the wagering requirement is met.
• 389bd reserves the right to modify or cancel any bonus offer.
• If suspicious activity is detected, the bonus may be forfeited.

Fair Play Policy

389bd is committed to maintaining a fair and transparent gaming environment. All games on our platform are conducted fairly and there is no opportunity for manipulation or fraud.

Prohibited Activities

The following activities are strictly prohibited on the 389bd platform:

• Cheating, manipulation, or using software to gain an unfair advantage.
• Playing games using bots, automated scripts, or artificial intelligence.
• Harassing or threatening other users.
• Using the platform for the purpose of money laundering.
• Abusing bonuses or gaining advantages through multiple accounts.
• Attempting to find or exploit security vulnerabilities in the platform.

Consequences of Violations

If any of the above activities are detected, 389bd may close the account, forfeit the balance, and take legal action if necessary, all without prior notice.

Data Privacy & Protection

389bd treats the protection of users' personal information as its highest priority. Our full privacy policy is described in detail on the Privacy Policy page.

• Your information is never sold to third parties.
• All transactions and communications are secured by SSL encryption.
• You have the right to full transparency regarding the collection and use of your data.
• Requests to correct or delete data can be made at any time.

Responsible Gaming Policy

389bd believes that gaming is a form of entertainment — it is not a way to solve financial problems. We encourage our users to play responsibly.

• Temporary break or self-exclusion options are available.
• There is an option to set deposit limits.
• If you notice signs of problem gambling, contact support immediately.
• Take the necessary steps to prevent minors from accessing the platform.

For more details, visit our Responsible Gaming page.

Limitation of Liability

389bd always strives to ensure the reliability of its services. However, 389bd is not liable for the following:

• Loss caused by technical issues, server downtime, or internet connectivity problems.
• Loss caused by the user's own negligence.
• Delays or failures by third-party payment gateways.
• Unforeseen circumstances such as natural disasters or cyberattacks.

Services on our platform are provided on an "as-is" basis and we strive to maintain the highest standard of service.

Dispute Resolution

For any dispute or complaint, please contact the support team first — [email protected]. Our team is available 24/7 via live chat and email.

Changes to Terms

389bd reserves the right to modify or amend these Terms at any time. A notice will be posted on the platform when changes are made, and the updated Terms will take effect immediately.

Continued use of the platform after any changes constitutes your acceptance of the new Terms. It is therefore recommended that you visit this page regularly.

Contact & Support

If you have any questions or comments about these Terms, please contact us:

For more information, visit our FAQ page or go to the About Us page.