389bd's Privacy Policy

Introduction & Scope

389bd ("we", "our", "platform") operates an online casino and betting service for users in Bangladesh. When you use our website, register, or access any of our services, you voluntarily provide us with certain personal information. The purpose of this privacy policy is to fully inform you about how that information is collected, used, stored, and protected.

This policy applies to all 389bd services — whether you access our site via a web browser, mobile device, or any other means. Continued use of our services means you have read and agreed to the terms of this policy.

What Information We Collect

389bd collects information from various sources. We may receive this information directly from you, automatically, or through third parties. The types of information we collect are described in detail below:

a) Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Preferred username and password
• National ID or passport details for identity verification
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, bank account)
• What you share when contacting customer support

b) Automatically Collected Information

• IP address and device type
• Browser type and version
• Time and duration of site visits
• Which pages you visited and how long you stayed
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity logs

c) Information Received from Third Parties

For fraud prevention and identity verification purposes, we may work with trusted verification agencies. Information collected in this context is used solely to confirm a valid identity and is not used for any other purpose.

How Collected Information Is Used

389bd uses your information only for specific, legitimate, and necessary purposes. A detailed description of those purposes is provided below:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To accept deposits and process withdrawals.
• Customer Support: To resolve your complaints, questions, and requests.
• Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraud.
• Service Improvement: To analyze user behavior and improve the quality of the platform.
• Promotional Communications: To send offers and updates if you have given consent (can be cancelled at any time).
• Legal Compliance: To respond to lawful requests from authorities.
• Responsible Gaming: To identify problematic gaming behavior and provide necessary support.

Information Sharing & Disclosure

389bd does not share your personal information with third parties except in specific circumstances. The situations in which information may be shared are explained in detail below:

Service Providers

We work with trusted providers for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure management. They may only use information for the designated purpose and are contractually bound to follow our privacy standards.

Legal Obligations

Information may need to be disclosed as part of a court order, a lawful request from a government authority, or a legal process. In such situations, we will only provide the minimum information necessary.

Business Transfers

In the event of a business merger, acquisition, or other corporate change, your information may be transferred to the new entity. In such an event, we will notify you in advance and the protections of this policy will remain in place.

With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

Cookies & Tracking Technologies

389bd uses various types of cookies and similar technologies that help us improve the quality of our services and personalize your experience.

Essential Cookies

These cookies are essential for the site to function correctly. They are used for login sessions, security verification, and core functionality. Disabling these cookies may cause the platform to not work properly.

Functional Cookies

These cookies are used to remember your preferences — such as language selection and gaming settings. They make your experience more convenient.

Analytical Cookies

These cookies help measure site traffic and understand which sections users spend the most time in. The information collected is aggregated and anonymous in nature.

Most browsers offer the option to change cookie settings. However, disabling certain cookies may affect the quality of the service.

Data Security Measures

389bd places the highest importance on the security of your personal information. We have adopted industry-standard technical and organizational measures:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Layered Data Security: Strong hashing technology is used to store sensitive information such as passwords.
• Access Controls: Only authorized personnel can access specific user data.
• Regular Security Audits: System audits are conducted regularly to identify potential vulnerabilities.
• Fraud Monitoring: Suspicious transactions and access patterns are automatically detected.
• Staff Training: Our team members are trained in data protection and are contractually bound to maintain confidentiality.

Data Retention Period

389bd retains your personal information for as long as necessary to fulfil the purpose for which it was collected. However, specific retention periods apply in the following cases:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Transaction Records: Financial transaction data is retained for the period required by legal guidelines.
• Marketing Consent: If you withdraw your consent, your information will no longer be used for marketing purposes.
• Dispute Resolution: Relevant information may be retained until a disputed matter is resolved.

Once the defined retention period ends, information is securely deleted or anonymized so that it can no longer be used to identify anyone.

Your Rights

As a 389bd user, you have several important rights regarding your own information. We are committed to respecting these rights:

Right to Access

You have the right to know what information we hold about you. Upon a written request, we will provide a copy of your stored information.

Right to Rectification

If your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or with the help of our support team.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, if legal obligations or legitimate interests exist, retaining that information may be necessary for us.

Right to Object to Processing

You have the right to object to marketing communications or specific uses of your information. If you contact the support team, we will take action as soon as possible.

Right to Data Portability

You can request your personal information in a structured, commonly usable format. This allows you to transfer your information to another platform.

Protection of Minors

389bd's services are for individuals aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.

Age verification measures are in place during the registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes & Updates

As our services evolve, this privacy policy may be updated from time to time due to legal changes or business needs. For any significant changes, we will take the following steps:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email address.

Continued use of 389bd after an update means you have accepted the revised policy. We therefore recommend reviewing this page regularly.

Contact & Complaints

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact the 389bd support team. We are available 24/7 to assist you.

We take every privacy-related request seriously and do our best to respond as quickly as possible. Your trust and confidence are extremely important to us, and 389bd is always committed to protecting your privacy.