❓ Frequently Asked Questions
Answers to all your questions about 389bd
All your questions about deposits, cricket betting, account verification, and mobile use — you'll find clear answers to everything right here.
If a question comes to mind while using 389bd, this page is your first stop. It is divided into four main sections — deposit methods, cricket betting, account verification, and mobile experience. Every answer is written in simple, straightforward language so you can find a solution quickly. If you can't find a solution to your specific problem, contact us via 24/7 live chat or email.
Deposit Questions
A minimum deposit of ৳300 through any method will add balance to your 389bd account. Even starting with a small amount, you can enjoy all games and betting markets. Welcome bonuses of up to ৳5,000 are available on larger deposits.
Log in to your 389bd account, go to the Cashier section, and select "Deposit". Choose bKash and a specific number will be displayed. From your bKash app, send money to that number and enter your user ID as the reference. Your balance will be updated within a few minutes.
389bd currently supports four deposit methods — bKash, Nagad, Rocket, and direct bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla, BRAC, or Islami Bank can be used. All methods support a minimum deposit of ৳300.
389bd does not charge any deposit fees. However, mobile banking services such as bKash, Nagad, or Rocket may apply their own transaction charges — this depends on the respective provider's policy. Bank transfers may carry separate charges depending on the bank.
Deposits usually go through within a few minutes. Occasionally there may be a slight delay due to network or server issues. First, refresh your browser and take a screenshot or note the transaction ID of the payment. Then send that information via live chat or to [email protected] for a quick resolution.
Cricket Betting
If a match is declared a no-result due to rain or any other reason, the stake for that bet is generally refunded in full. In an accumulator bet, the cancelled selection is removed and the rest of the bet is settled accordingly. See the Terms and Conditions page for full details.
Yes, 389bd allows betting on Bangladesh Premier League (BPL), T20 World Cup, IPL, and various other international tournament matches. You can also add multiple different events to a single slip to create an accumulator bet.
An accumulator bet combines two or more selections together. The odds of each selection are multiplied to determine the total odds. All selections must be correct for the bet to win, and the potential payout can be much higher. If even one selection is wrong, the entire bet is lost.
Yes, 389bd offers in-play or live betting. Even after a match has started, you can bet on selected markets such as next wicket, over totals, or run rate. Since live odds change quickly, decisions need to be made fast.
Decimal odds represent the total expected return. For example, if Bangladesh's odds are 2.50 in a Bangladesh vs India match and you bet ৳100, you will receive a total return of ৳250 if you win (including your stake). The higher the odds, the greater the risk and potential profit.
Verification & Documents
Yes, this is very important. The name you used on your 389bd account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal process may be blocked and verification can become complicated.
389bd follows SSL encryption and strict data protection policies. All documents you submit are used solely for identity verification and are not shared with any third party. You can find full details on our Privacy Policy page.
Verification is typically requested before your first withdrawal or when significant transaction activity occurs on your account. It may also be requested as part of a routine security review. Having your documents ready in advance will help speed up the process.
If verification is rejected, you will generally be informed of the reason by email. If the document is unclear or expired, take a new clear photo and resubmit. For any further difficulties, contact [email protected] — our support team will walk you through the correct document submission process.
Yes, the Bangladesh National Identity Card (NID) is accepted as the primary document. A valid passport or driving licence is also accepted. The document must clearly show your name, date of birth, and photo, and expired documents are not accepted.
Mobile Use
On Android in Chrome, tap the three dots, go to Settings > Privacy > Clear browsing data, and select "Cached images and files". On iPhone in Safari, go to Settings > Safari > Clear History and Website Data. After clearing the cache, reload the 389bd page fresh.
Yes, 389bd can easily be added as a shortcut on your phone's home screen. In Chrome, open the site, tap the three dots, and select "Add to Home screen". In Safari, tap the share icon and choose "Add to Home Screen". This gives you an app-like experience.
Once your connection is restored, log back into the site — in most cases the game state is saved automatically. In slot games, the result of any spin in progress is stored on the server, so no data is lost. If there is an issue, let us know via live chat.
389bd works well on the latest browser versions on both Android and iOS. Some games may not load correctly on older operating systems or older browsers. Using the latest version of Chrome or Safari is recommended for the best experience.
Yes, 389bd is a fully browser-based platform. Without downloading a separate app, you can play everything — including slots, live casino, and cricket betting — from a mobile browser. The page is laid out to fit mobile screens.
Still have questions?
If you haven't found an answer, contact our team directly. We are available 24 hours a day, 7 days a week to help in both Bengali and English.
Live Chat — at the bottom corner of the site
[email protected]
Log in to get support