389bd's Responsible Gaming Policy —
Your safety is our priority
Enjoy entertainment within your limits. Playing at 389bd should always be safe, transparent, and fun — never a source of stress or hardship.
What is Responsible Gaming and why does it matter?
Responsible gaming means using play as a form of entertainment — not as a source of income or a way to relieve stress. 389bd believes that when every player plays consciously and in a controlled way, gaming can be a positive experience.
The minimum age to access our platform is 21 years. Only bet money that, if lost, will not create hardship in your daily life. Keeping the following six core principles in mind will ensure your gaming experience stays positive.
Age Verification & the 21+ Rule
To open an account and play any game at 389bd, you must be at least 21 years old. We verify identity during account verification and strictly control access by minors.
Setting Deposit & Betting Limits
Set your own daily, weekly, or monthly deposit limit. The 389bd support team will help you set these limits. Keep yourself protected from going beyond your budget.
Temporary Break (Time-Out)
Need a little rest? Use the time-out feature to temporarily pause your account for anywhere from 24 hours to a few weeks. You can return to playing normally once the break is over.
Self-Exclusion
If you feel gaming is getting out of control, request self-exclusion. This feature completely deactivates your account for a set period and it cannot be reactivated before that period ends.
Session Time Limits
Playing for a long stretch can cause mental fatigue. Keep a session time limit active so that after a set period an automatic alert appears, helping you make a mindful decision.
Round-the-Clock Support
389bd's 24/7 live chat and email support are available in Bengali and English. Our team is here for you with any concern or issue.
Warning Signs of Problematic Gaming
It is important to recognize when gaming has crossed the line from entertainment into a problem. If you notice the following signs in yourself or a loved one, take action right away.
- Repeatedly betting to recover lost money and spending beyond your budget.
- Neglecting responsibilities to family, friends, or work in favour of gaming.
- Feeling anxious, irritable, or restless when trying to stop gaming.
- Lying to or hiding gaming from loved ones.
- Spending money meant for food, sleep, or daily expenses on gaming.
- Losing focus and finding no enjoyment in anything other than gaming.
- Continuing to game by taking on debt or draining savings.
- Being unable to stop at a set time and getting trapped in the "just one more round" cycle.
389bd's Protection Tools — In Detail
The 389bd platform has several practical tools you can use at any time. They are completely free to use and take effect immediately.
Deposit Limit
Set your own cap on how much money you can deposit per day, per week, or per month. Lowering the limit is instant, but increasing it takes effect after a short delay — this is intentional.
Time Limit
Set a session duration. After you have been playing for an extended period, the platform will display an alert. This helps you take a break and review your situation.
Time-Out
Take a break for a set period — 24 hours, one week, or up to 30 days. During this time, logging in, depositing, or placing bets will not be possible. Your account reactivates automatically once the break ends.
Self-Exclusion
For long-term self-exclusion, contact our support team. The account cannot be reactivated before the set period ends, and an additional cooling-off period applies even after the period expires.
Check Yourself
Answer the following questions honestly. If three or more answers are "yes", consider seeking help.
- Do I bet more money than I planned beforehand?
- When I lose, do I place more bets to try to win back what I lost?
- Is gaming affecting my sleep, work, or relationships?
- Have I lied to family or friends about my gaming?
- Do I feel restless when I try to stop gaming?
- Have I gamed using borrowed money or by dipping into my savings?
Tips for Healthy Gaming
- Set a maximum budget before you start playing and stick to it.
- See entertainment as the goal, not winning.
- Never play when you are tired, sad, or intoxicated.
- Take regular breaks and spend time with family and friends.
- Keep up hobbies and activities outside of gaming.
- Check in with your own state of mind after each session.
389bd's Commitment
389bd is purely an entertainment platform — it is not a solution to financial problems. We believe that creating a healthy and responsible gaming environment is not only the player's responsibility; we share that responsibility equally.
Transparent Rules: All bonuses, wagering conditions, and payment policies are clearly published.
SSL Encryption: Your personal information and financial data are kept secure.
Fair Play: Our games are impartial and powered by a random number generator.
Minor Protection: A strict age verification process ensures the 21+ rule is enforced.
Fast Withdrawals: Funds withdrawn within 5–30 minutes — no delays.
Support 24/7: Live chat and email assistance available in Bengali and English.
Need help? We're here.
If you feel gaming is getting out of control, or you need help with a deposit limit, time-out, or self-exclusion, contact the 389bd support team directly. We provide assistance in Bengali and English 24 hours a day, 7 days a week.
Live Chat: After logging in to the platform, join live chat from any page.
Email: [email protected]
Responsible Gaming FAQs
Enjoy 389bd's entertainment safely
Play responsibly — enjoy cricket betting, slots, and live casino at your own pace.